Refund Policy

1. Overview

This Refund Policy applies to purchases made from Shinemovepurify through shinemovepurify.world or confirmed written orders. We want you to understand when refunds are available before you buy educational materials, consulting sessions, or structured programs related to home activity planning.

Because our offerings are primarily informational and digital, specific rules vary by product type as described below. Nothing in this policy limits mandatory consumer rights in your jurisdiction.

2. Seller details

Shinemovepurify
2760 I-35, New Braunfels, TX 78130, USA
Email: assist@shinemovepurify.world
Phone: +1 979-238-6390

3. Digital educational products

Downloadable workbooks, PDF planners, and similar digital goods may be refunded within 14 days of purchase if:

• You have not downloaded or accessed the files, or
• You report a technical defect we cannot resolve within 5 business days.

Once digital content has been fully downloaded without defect, refunds are generally not available because delivery is complete—consistent with many digital goods regulations, subject to your local law.

To request a refund, email assist@shinemovepurify.world with your order reference and reason. We respond within 5 business days.

4. Consulting and guidance sessions

Scheduled consulting calls may be rescheduled once at no charge if you notify us at least 48 hours in advance. Cancellations with less than 48 hours’ notice may forfeit the session fee unless we can reallocate the slot.

If we cancel a session, you may choose a full refund or rescheduling. Refunds for completed sessions are not available except where required by law or where we failed to deliver the agreed written summary within 10 business days.

5. Programs and educational cycles

Multi-day programs (such as 14-day household activity cycles) may be refunded within 7 days of purchase if you have not started Day 3 materials. After Day 3 begins, fees are non-refundable because curriculum access is substantially delivered.

Participation is voluntary; stopping mid-program does not automatically entitle you to a partial refund unless a technical failure prevented access on our side.

6. Physical materials

If we ship printed planners or kits, you may return unused items in original packaging within 30 days of delivery. You are responsible for return shipping unless the item arrived damaged or incorrect. Refunds process within 10 business days after we receive and inspect the return.

7. Refund process

Approved refunds are issued to the original payment method. Bank processing may take 5–10 additional business days. We will email confirmation when the refund is initiated.

Chargebacks should be a last resort; contact us first so we can resolve issues directly.

8. Non-refundable circumstances

Refunds are not granted when:

• The request falls outside the time windows above without legal entitlement.
• You violated our Terms of Use and access was suspended accordingly.
• Dissatisfaction is based on subjective expectations rather than failure to deliver described informational content.
• You expected specific personal outcomes from home activity plans—we do not promise particular results (see Terms of Use).

9. European Union and UK consumers

Where applicable, you may have a 14-day right of withdrawal for distance contracts involving digital content not yet supplied, or for services not yet performed. By requesting immediate access to digital downloads, you may be asked to acknowledge that withdrawal rights lapse once delivery begins, where permitted by law.

10. Policy changes

We may update this Refund Policy. The date shown at the top reflects the current version. Purchases are governed by the policy in effect at the time of order unless law requires otherwise.

11. Contact for refunds

assist@shinemovepurify.world or +1 979-238-6390. Include your full name, order date, and product name for faster processing.